Terms and conditions

General conditions of sale

The site www.giardinodesantis.it is the sole property of Prodotti Artigianali Tipici Srls, Via Napoli, 156 - Nocera Inferiore (Sa) VAT number 05884350652.

The site www.giardinodesantis.it is dedicated, among its activities, to the retail sale of foodstuffs, in particular jams and marmalades.

It is created and managed by Prodotti Artigianali Tipici Srls and allows users to:

- view the products, such as jams and marmalades that can be purchased through the website;

- select the products they wish to purchase, available for purchase;

- use the transport and home delivery service of the products by couriers and / or forwarding agents selected by Prodotti Artigianali Tipici Srls;

- pay the amount due to Prodotti Artigianali Tipici Srls for the purchase of the selected products.

The company, as part of its fairness and transparency policy, invites each user, before starting browsing, to carefully read the" General Conditions of Sale "which must always be accepted before proceeding with every purchase.

They are to be considered an integral part of the" General conditions of sale ": Couriers and shipping, Privacy policy and Cookie policy.

The company will process users' personal data in compliance with the privacy legislation as defined in detail in the information on the processing of personal data, Privacy Policy, available in the dedicated section of the website.

Index of terms used in the General Conditions of Sale:

Company: Typical Artisan Products Srls

Website: www.giardinodesantis.it

Products: the productssold through the site

User: visitor user or registered user and in any case anyone who visits the site www.giardinodesantis.it

Visitor user: user who browses the website without registering

Registered user: visitor user who signs up

Customer: the registered user making a purchase

Carrier: transport companies, couriers, forwarding agents in charge of transporting the products to the Customer

The company reserves the right to update, supplement and modify the General Conditions of Sale in whole or in part and the user undertakes to read them, it being understood that the company will do what is reasonably necessary and appropriate to communicate the same.

The website and the services offered are intended exclusively for users who have reached the age of 18 (eighteen) years of age. The user who intends to register or subscribe to the service by registering and subsequently selecting the services guarantees that: he is of age; the personal data provided are true, correct, updated, referring to the person who enters them or entered with the consent of the third party; assumes all responsibility for the correctness and truthfulness of the information provided.

In order to be able to make purchases, the user is required to register. The registered user provides an address, which he accesses regularly and which he undertakes to update, in the event of a change.

The User undertakes not to use the site and / or related services for illegal purposes or for purposes not contemplated in this document. The user may not use the site or related services in such a way as to damage or otherwise impair the site or interfere with the use and enjoyment of the website of related services by other users.

The registered user is required to keep the access credentials to his profile confidential and is responsible for any use of the site that is made by anyone who accesses using his credentials.

The company reserves the right to cancel the profile and / or not to allow the user to access and use the website and services or part of them, at any time and with effect immediate, in the event of a breach by the user of his / her obligations. As for these users, Prodotti Artigianali Tipici Srls is authorized without prior notice to cancel orders placed and not yet delivered.

Just in casein which the user does not complete the registration procedure, he may receive a limited number of communications that will invite him to complete the registration process and describe the service for which the registration procedure has been started.

Registered users can cancel their profile at any time by accessing the specific section on the website or by communicating their will directly to the email address: info@giardinodesantis.it

The illustrative photographs of the products have a purely representative function and the aim of presenting the products. Prodotti Artigianali Tipici Srls disclaims any liability and does not provide any guarantee with reference to the correspondence of the graphics of the products published on the website and that of the products delivered.

All prices include VAT. The cost of delivery and service management is not included in the price of the products unless expressly indicated.

Registered users can: view the products that can be purchased through the website; select the products they intend to purchase; pay the amount due to Typical Artisan Products Srls for the purchase of the products; use the product delivery service at the address indicated by the user.

During the purchase, the user can: check the products added to the cart, the relative purchase price and the total cost of the single shopping; confirm their shipping and billing information; choose the payment method among those available; enter any coupon codes; proceed with the purchase order, choose the method of payment and pay the amount due to Prodotti Artigianali Tipici Srls.

You can pay by bank transfer, credit card and on delivery.

You can request an invoice by selecting the appropriate box in the section:" Billing data ". It must always be requested before confirming the purchase order. It is recommended to enter all mandatory data. The invoice will be issued and sent in electronic format through the exchange system managed by the Revenue Agency. It will not be possible to request an invoice after completion of the order.

Prodotti Artigianali Tipici Srls reserves the right to request additional information from the customer or to send copies of documents demonstrating ownership of the payment instruments used.

The company reserves the right not to accept the purchase order and / or to terminate with immediate effect the obligations arising in the event that the customer does not provide the information and / or copies of documents that demonstrate ownership of the payment instruments used.

In no case can the company be held responsible for any fraudulent use of credit cards by third parties when paying for products purchased on the website.

Acceptance by the the purchase order company implies the immediate charge of the amount of the expense depending on the payment method selected.

Following acceptance of the order, the customer will receive confirmation by e-mail of the purchase with indicated: a summary of the products ordered and their prices, the estimated delivery date and conditions general and particular details applicable to the order itself.

If the payment process fails, the purchase order will be invalid and will be immediately canceled.

The Company will arrange the delivery of the products to the address indicated by the customer by means of selected professional couriers. In the presence of destinations that are difficult to reach, Prodotti Artigianali Tipici Srls reserves the right to accept the order and / or in any case to agree on suitable delivery times.

Standard delivery times are 36 - 72 hours throughout Italy on weekdays (excluding weekends and holidays).

At the time of shipment, the Customer receives a link containing the" tracking number "for tracking the shipment in order to follow all the phases, with the possible possibility of interacting with the courier to agree direct delivery methods, the Customer also receives some update emails from Prodotti Artigianali Tipici Srls.

Any liability relating to the bad condition of the products due to improper storage after delivery or at other delivery points authorized by the customer is excluded.

Any disputes relating to the execution of the service may be raised, under penalty of forfeiture, within 48 (forty-eight) hours following delivery by writing to: info@giardinodesantis.it or through the "Contact us" section, also documenting the dispute with photographic material.

The company will not be liable for any damages deriving from the inaccessibility to the services deriving from problems connected to the network, to providers or to telephone and / or telematic connections over which it has no control, failure and / or faulty operation of the electronic equipment of the user or the suppliers of the company.

The registered user acknowledges and accepts that sporadically all the products indicated in the order sent and accepted by the company may not be delivered. In this case, the company will promptly reimburse the amounts relating to the products ordered and not delivered and cannot be held responsible for any further loss and / or damage suffered due to non-delivery.

For any anomalies found on the products, other than those due to the physiological deterioration of food products or the mere imperfection of the packaging, the user can contact the company at the e-mail address: info@giardinodesantis.it or through the "Contact us" section of the site, specifying the defects found and documenting them with material fotographic.

The customer acknowledges and accepts that in the event of the impossibility of delivering the products due to his (or the person in charge of receiving the shopping) not being present at the time of delivery, the products will not be canceled by order and the relative amount will not be credited back to the customer.

The company undertakes to execute the services in good faith and to fulfill, or ensure that they are fulfilled, with the utmost diligence, all the obligations established therein in the spirit of solidarity and self-organization that characterizes and must characterize all the activities and services offered and used by users through the site. The company will not be responsible for any delays occurring during transport.

Pursuant to art. 59, paragraph 1, lett. d) and e) of Legislative Decree 6 September 2005, n. 206 (Consumer Code), the right of withdrawal is excluded in relation to: goods purchased by a non-consumer customer and / or who requires an invoice; assets that are likely to deteriorate or expire rapidly; sealed goods which are not suitable for return for hygienic reasons or related to health protection and which have been opened after delivery.

With reference to the cases of exclusion of the right of withdrawal listed above, the customer, in particular, is informed and accepts that the products that" risk deteriorating or expire rapidly "include all food products, as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage. Therefore, for reasons of hygiene and user protection, the right of withdrawal is applicable only for products purchased on the site that can be returned to Prodotti Artigianali Tipici Srls, intact in their respective seal, and put back on the market without endangering the health of consumers. .

The customer can exercise the right of withdrawal, pursuant to art. 52 and ss. of Legislative Decree 206/2005, in relation to specific products, other than those listed in the previous paragraph 11.1, provided that these, after delivery, have not been opened or their seals altered.

In cases where the exercise of the right of withdrawal is permitted, the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise the right of withdrawal, the customer must send to Prodotti Artigianali Tipici Srls, within 14 days from the date of delivery of the products, a written communication by e-mail to the following e- mail: info@giardinodesantis.it with the subject "Exercise of the right of withdrawal" and expressly declaring their will to withdraw and providing the following additional information: purchase order number and date; delivery date of the purchase order; the name and address of the customer; the indication of an e-mail and telephone number of the customer; article code or the articles for which the right of withdrawal is to be exercised.

The right of withdrawal applies to the product purchased in its entirety. If the product is composed of several components or parts, the right of withdrawal cannot be exercised only on part of the purchased product.

Upon receipt of the communication to exercise the right of withdrawal, Prodotti Artigianali Tipici Srls will open a file for the management of the return and to communicate to the user the instructions on how to return the products, which will take place by courier indicated by Prodotti Artigianali Tipici Srls. In case of exercise of the right of withdrawal, Prodotti Artigianali Tipici Srls will refund the user the full amount of the returned products, within 14 days from the date on which the notice of withdrawal was received, without prejudice to the right of Prodotti Artigianali Tipici Srls to suspend the payment of the refund until the actual receipt of the products. The refund will be made using the same payment method used by the user .

Access to the website may also be temporarily interrupted in the event of technical problems or to ensure its maintenance. Such interruptions will be communicated on the website if possible.

At any time, Prodotti Artigianali Tipici Srls may make improvements and / or changes to the website and services if this is necessary for technical reasons or in order to comply with current legislation. < / p>

Prodotti Artigianali Tipici Srls also reserves the right to cease, in whole or in part, the provision of services at any time and with reasonable notice, allowing the delivery of confirmed orders. In such cases, the company will promptly notify registered users and customers and / or users in general, via e-mail and / or by means of a notice on the website.

The general conditions of sale, including the documents referred to and the other legal notices published on the website and in general the relations between the company and users are governed by Italian law and must be interpreted in compliance to the same.

Pursuant to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code), the registered user can use the joint conciliation procedure.

The procedure can be started if the registered user after having lodged a complaint with Prodotti Artigianali Tipici Srls, has not received a reply within the term of 30 days or has received a reply that is not deemed satisfactory by him.

Any disputes connected and connected to the use of the website and the services contemplated therein, which are not susceptible to a settlement through the joint conciliation procedure, are reserved to the Italian jurisdiction and mandatory territorial jurisdiction and exclusive of the Forum of Nocera Inferiore.

Specific approval of the" general terms and conditions of sale "pursuant to and for the purposes of Articles 1341 and 1342 of the civil code.

Pursuant to and for the purposes of Articles 1341-1342 of the civil code, the parties declare that they have read and understood, and therefore expressly approve the articles: specifies the general conditions of sale, website registration, products, services, product delivery, right of withdrawal, obligations of user, limitations of liability, termination and termination of services, suspension of sservices and disputes.

With the release of his / her definitive authorization to register, therefore, the user fully and explicitly approves, without reservation, the aforementioned clauses and identified in part in the previous paragraph.

Valid from 01 May 2022